Returns and Exchanges Policy

We hope you enjoy your purchase! If you're not completely satisfied, returning an item is easy and hassle-free.

If there are quality issues with the product.

If the item was damaged during shipping.

If you received the wrong item or it doesn't match your order, you can return or exchange it without affecting its resale value.

The following conditions are not eligible for a no-reason return within 14 days:

Custom-made or personalized items.

Products that have been used (electronics are considered used once they've been powered on).

Items showing wear on the product, functional parts, or accessories.

If the outer packaging is missing or severely damaged (except normal unpacking) affecting resale, it does not qualify for a no-reason return within 14 days.

Other non-returnable items, confirmed as such at the time of purchase based on their nature.

Any other condition where the item is not in good condition and affects resale.

How to request a return:

For returns and exchanges due to personal reasons: Within 14 days of receiving your order, contact our after-sales service center via email, provided it doesn’t affect resale. Our customer service team will review your request in 1-3 business days, but you will be responsible for the return shipping costs.

For returns and exchanges due to quality issues: Within 14 days of receiving your order, email service@mail.dudulion.com. Our customer service team will handle your request in 1-3 business days, and we will cover the return shipping costs.

To return an item: Contact the courier company directly within 14 days of receiving your order. Once the courier has collected the item, they will notify us about the refund details. We will process your refund within 15 business days. Please make sure to provide your order number, name, phone number, and contact our 24-hour online customer service.